Frequently Asked Questions (FAQs)

1. What products do you sell at LEATHER JACKETS DIRECT?

• We specialize in men’s and women’s apparel.

2. What is your shipping area?

• We offer shipping in the UK only.

3. How long does delivery take?

• Orders are processed in 1-2 business days
• Transit time 5-8 business days
• Total delivery time is 6-10 business days

4. Do you charge for shipping?

• No, we offer free shipping for all orders.

5. How do I track my order?

• You will receive a tracking number by email once your order has been shipped.

6. What is your return policy?

• We offer a 20-day return policy for items in new, unused condition with original packaging.

7. Who pays for return shipping?

• If you change your mind, you are responsible for the return shipping costs
• If the product is defective or our mistake, we cover the return shipping costs

8. Do you accept exchanges?

• Yes, we accept exchanges. For details, please refer to our return policy

9. When will I receive my refund?

• Refunds are processed within 5 days after the return is accepted
• Refunds are issued to the original payment method used

10. What payment methods do you accept?

• Debit / Credit Card (Visa, MasterCard, Discover, American Express)
• Digital Wallets (Apple Pay, Google Pay)

11. Are taxes included in the prices?

• Yes, all prices include VAT, so no additional tax will be added at checkout.

12. How can I contact customer support?

• Phone: +44 (7853) 790208
• Email: info@leatherjacketsdirect.co.uk
• Business Days: Monday – Friday
• Business Hours: 9:00 AM – 6:00 PM (GMT) Greenwich Mean Time (London)