Return and Exchange Policy

Effective Date: October 29, 2026

1. Overview

At Leather Jackets Direct, customer satisfaction and product quality are important to us. We want every customer to feel confident when purchasing our leather jackets.

If your order does not meet your expectations, you may request a return, exchange, or refund in accordance with the conditions outlined in this policy.

2. Return & Exchange Eligibility

To qualify for a standard return or exchange, products must meet the following requirements:

  • Items must be unused, unworn, unwashed, and maintained in their original condition.

  • Original product tags and labels should remain attached.

  • Products should be returned with their original packaging and included accessories, where applicable.

  • Valid proof of purchase, such as an order confirmation or receipt, must be provided.

  • Items must not show signs of damage, alteration, or excessive use.

Customers may try on garments to check their fit, as they would in a physical store. These conditions do not restrict any statutory consumer rights.

3. Return & Exchange Timeframe

Leather Jackets Direct offers a 30-day return and exchange window, starting from the date the customer receives their order.

  • Return or exchange requests should be submitted within 30 days of delivery.

  • Requests received after the standard return period may be declined unless applicable consumer legislation provides additional rights.

  • Exchanges depend on the availability of the requested product, size, or colour.

  • If the requested replacement is unavailable, an eligible customer may choose a refund instead.

UK customers also retain their statutory cancellation rights for eligible online purchases.

4. How to Request a Return or Exchange

Customers wishing to return or exchange an item should contact our customer support team through the contact details provided on our website.

Please include the following information:

  • Order number or purchase confirmation

  • Product name and relevant order details

  • Reason for requesting the return or exchange, where applicable

  • Photographs if the item is damaged, defective, or incorrect

Our team will review the request and provide instructions for the next steps, including the appropriate return destination.

Customers should follow the provided return instructions and retain proof of postage until the request has been completed.

5. Refund Processing

Once a returned product has been received and inspected, Leather Jackets Direct will review its eligibility for a refund.

  • Refund Method: Approved refunds will normally be issued to the original payment method used for the purchase.

  • Processing Time: We aim to process approved refunds within 5 business days after inspection, while observing applicable statutory refund deadlines.

  • Original Shipping Charges: Standard delivery charges will be refunded where required by law or where agreed under the approved return arrangements.

  • Return Shipping Costs: For standard change-of-mind returns, customers may be responsible for return postage where this was disclosed before purchase. Faulty or incorrectly supplied items will be handled in accordance with applicable legal obligations.

  • Payment Provider Delays: Banks and payment services may require additional time before the refunded amount appears in the customer’s account.

For eligible UK statutory cancellations, refunds will be made within the legally required timeframe, including where proof of return is provided.

6. International Returns & Customs Charges

Leather Jackets Direct may accept international returns from destinations where return shipping services are available.

International returns may involve additional customs procedures, local taxes, or courier requirements depending on the destination country.

  • Return shipments must follow the instructions provided by our customer support team.

  • Customs duties, import taxes, and related charges will be handled according to the applicable order terms and legal requirements.

  • Any applicable return shipping expenses will be explained as part of the return arrangements.

  • Refunds and exchanges will be processed in accordance with the customer’s applicable consumer rights.

7. Damaged, Defective or Incorrect Orders

We take care to prepare and dispatch orders accurately. However, if a customer receives a damaged, defective, or incorrect product, we will work to resolve the issue.

Customers are encouraged to report any visible damage or order discrepancies within 48 hours of delivery to help us investigate promptly.

When reporting an issue, please provide the order number, a brief explanation, and clear photographs of the product where possible.

Once the issue has been assessed, an appropriate resolution may include:

  • Replacement of the affected product

  • Exchange for the correct item

  • Refund to the original payment method

  • Another suitable remedy required under applicable consumer protection laws

The 48-hour reporting recommendation does not limit the customer’s legal rights regarding faulty or misdescribed goods.

Leather Jackets Direct remains committed to handling eligible return, exchange, and refund requests fairly and in accordance with applicable consumer protection laws.