Frequently Asked Questions (FAQs)
1. What is your return and exchange policy?
At Leather Jackets Direct, customers can request a return or exchange within 30 days of receiving their order, provided the item meets our return eligibility requirements. Your statutory consumer rights remain unaffected.
2. Can I return a leather jacket if it doesn’t fit?
Yes, if your leather jacket does not fit as expected, you may request a return or size exchange within 30 days of delivery. The jacket must be unworn beyond normal fitting, unwashed, and in its original condition with tags attached.
3. How do I request a return or exchange?
To initiate a return or exchange, contact our customer support team with your order number, product details, and request. Our team will review your enquiry and provide the necessary return instructions.
4. How long does it take to receive a refund?
We aim to process approved refunds within 5 business days after receiving and inspecting the returned item, subject to applicable legal deadlines. Your bank or payment provider may require additional time to credit the funds to your account.
5. Will I receive my refund through the original payment method?
Yes. Approved refunds are normally issued through the original payment method used when placing the order.
6. Do I need to pay for return shipping?
For standard change-of-mind returns, customers may be responsible for return shipping costs where disclosed before purchase. If the product is faulty, damaged, or incorrectly supplied, return shipping will be handled in accordance with applicable consumer protection laws.
7. Can I exchange my jacket for another size or colour?
Yes. You can request an exchange for a different size or colour within the eligible return period. Exchanges are subject to product availability and the condition of the returned item.
8. What should I do if I receive a damaged or incorrect product?
If your order arrives damaged, defective, or incorrect, please contact our support team as soon as possible, preferably within 48 hours of delivery. Provide your order details and photographs where possible so we can investigate and arrange an appropriate resolution. This recommended reporting period does not limit your statutory rights.
9. Can international customers return their orders?
Yes, eligible international customers may request returns or exchanges, subject to available return shipping arrangements. Additional customs procedures or shipping requirements may apply depending on the destination country.
10. Can I return a jacket that has been worn or washed?
For standard change-of-mind returns, jackets must remain in their original condition. Items showing signs of regular wear, washing, alteration, or damage may not qualify for a return under our standard policy. This does not affect your legal rights relating to faulty products.
11. Are original delivery charges refundable?
Original standard delivery charges may be refunded where required by applicable consumer law or where included in the approved return arrangements. Additional charges for premium delivery services may be treated differently.
12. What happens if my requested exchange item is unavailable?
If the requested size, colour, or replacement product is unavailable, our customer support team will discuss available alternatives or arrange an eligible refund.