Frequently Asked Questions (FAQs)

  1. What products do you sell at LEATHER JACKETS DIRECT?
  • We specialize in men’s and women’s apparel.
  1. What is your shipping area?
  • We offer worldwide shipping. Orders within the United Kingdom are considered domestic shipments, while all other countries are treated as international shipments.
  1. How long does delivery take?
  • Orders are processed in 1–2 business days for both domestic and international.
  • Domestic Transit time is 3–5 business days, and total delivery time is usually 4–7 business days
  • International transit time 5-8 business days and total delivery time is 6-10 business days.
  1. Do you charge for shipping?
  • No, we offer free shipping for all orders.
  1. How do I track my order?
  • You will receive a tracking number by email once your order has been shipped.
  1. What is your return policy?
  • We offer a 20-days return policy for items in new, unused condition with original packaging.
  1. Who pays for return shipping?
  • If you change your mind, you are responsible for the return shipping costs
  • If the product is defective or our mistake, we cover the return shipping costs
  1. Do you accept exchanges?
  • Yes, we accept exchanges. For details, please refer to our return policy
  1. When will I receive my refund?
  • Refunds are processed within 5 business days after the return is accepted
  • Refunds are issued to the original payment method used
  1. What payment methods do you accept?
  • Visa
  • MasterCard
  • Discover
  • American Express
  1. Are taxes included in the prices?
  • Yes, all prices include VAT, so no additional tax will be added at checkout.
  1. How can I contact customer support?
  • Phone: +44 (7853) 790208
  • Email: info@leatherjacketsdirect.com
  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT) Greenwich Mean Time (London)